Domestic and International Developments in Online Dispute Resolution

by Benjamin Davis. and Graham Ross.

Technology is evolving and working its way further into our lives, including areas like dispute resolution. Amazon, eBay, and PayPal have been using online alternative dispute resolution for years. But now, online dispute resolution has expanded into business dispute mediation, among other areas. Benjamin Davis and Graham Ross take a look at the current issues around online dispute resolution. They also share the transcript of a mock online dispute resolution session, giving a window into one way the ADR profession is evolving, and what it might look like for practitioners and participants.

Full Chapter Here